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> Frequently asked questions

Event Preparation
How do I sign up?

The last day to sign up online / via telephone is 10 days before the date of the event, unless that particular event has already filled to capacity - in which case the event web page will display this message. Please sign up now to guarantee yourself a space.

You can also register on the day at many of the events for a slightly higher £20 entry fee. This is however also dependent on the venue capacity.

Is there a minimum age limit?

For safety reasons, the minimum age for participation is 6 years old. Children over 6 and under the age of 13 must be accompanied and supervised by an adult. Young persons under the age of 18 (13-18 years) who are not accompanied by an adult will require parental / guardian consent to participate and may be asked for proof of consent on the day of the event. Please click here for a downloadable consent form.

Can I swap my t-shirt?

You're very welcome to swap your Technical running shirt on the day at the welcome desk.

We're always careful to send the size requested at registration, but are really sorry if we've sent you the wrong size by mistake. If that's the case, please contact our Supporter Care team at resolution@stroke.org.uk or 0300 330 0740 and they'll happily arrange a replacement. If it's the size you ordered, but it just doesn't fit well, then please hold onto it and we'll swap it on the day to save postal costs.

Can I change my route distance once I have registered?

You can change your route distance before the event day by emailing us at resolution@stroke.org.uk or calling us on 0300 330 0740.

I haven't got my running number yet - what should I do?

Your running number will arrive separately from your initial fundraising pack and you will receive this by the Wednesday before your event.

In the unlikely event that it hasn't arrived before event day please don't worry. We can issue a replacement number at the welcome desk when you arrive and there's no need for you to contact us to let us know.

Fundraising
Will I receive a fundraising pack?

If you have signed up more than 11 days in advance of your event, then you should receive your first fundraising pack within 10 working days of signing up. You'll receive:

- Stroke Association technical t-shirt
- Sponsorship form
- Resolution Run booklet - including fundraising and JustGiving tips
- Training plans

The second pack will follow by the Wednesday before event day and will contain your runner number and donation envelope.

An Event Info sheet will be emailed to you and this will contain very specific details for your chosen event.

If you sign up less than 11 days before your event, then you will need to collect your running number from the registration desk on the day.

What's the minimum sponsorship?

There isn't one. However, the registration fee only covers costs of the event and we want to raise as much as possible to support our stroke services in your local area. We really encourage all supporters to aim for £50 as a starting target. We will provide you with tips and advice along the way to support with this. No matter how much you donate or raise in sponsorship, every penny really will make a huge difference to people affected by stroke.

How can I fundraise for my Resolution Run?

The easiest way to fundraise is by using your JustGiving page. A JustGiving page is a really easy way to get sponsorship from friends and family. The money comes straight to the charity so there is no faffing around chasing people for sponsorship!

Once your page is up and running you can boost your fundraising potential by personalising it. Tell people about your challenge and why you can chosen to support the Stroke Association, include photos and update the page regularly with your training progress. Make sure you email your page to family and friends and post it on social media or even have your fundraising page in your email signature.

There's still a place for a good old-fashioned sponsorship form too. Keep one in your back pocket, put one up on the noticeboard at work and why not send your family and friends off with their own copies - often people are very willing to help if you ask!

Is there a deadline to send in sponsorship?

We ask that all sponsorship is sent in to us by 4 weeks after the Resolution Run you take part in. We will then send out a thank you letter and certificate in the post for your total raise 6 weeks after the event date.

How do I send in the sponsorship I have collected?

I have an online fundraising page. With a JustGiving page the money comes straight to the charity and there is nothing more you need to do.

I have cash donations. We ask people not to post cash to us as it can go missing along the way. Instead we advise you pay the money into your own account and to do one of three things:

- Pay the amount onto your JustGiving page
- Send a cheque to us at the address below
- Make a bank transfer using the following details - Account Number: 73083772, Sort Code: 20 00 00, Reference: RR followed by the event location and full name e.g. RRLondonJoeBloggs.

I have cheques from sponsors. Please send cheques with a very brief cover letter including your full name and Resolution Run event name to:

Res Run Team
Supporter Care
The Stroke Association
1 Sterling Business Park
Salthouse Road
Northampton
NN4 7EX

What is Gift Aid and how do I claim it on the money I've raised?

Gift Aid is a tax relief scheme that allows charities to claim 25% of the tax already paid on all eligible donations made by a UK tax payer. This means supporters can increase their donations to the Stroke Association by an extra 25% at no extra cost to them. For example, if someone donates £10, with Gift Aid we will receive £12.50.

If you raise money offline then complete one of our sponsorship forms to ensure you can claim Gift Aid on the donations.

>Contact Us

If we haven't been able to answer your question then please get in touch:

> About Resolution Run

Email: resolution@stroke.org.uk
Call us - 0300 330 0740

> About JustGiving

Email: help@justgiving.com
Chat to us: 9am-6pm, Monday-Saturday, from within your JustGiving account.